You may have been putting off that call for foundation repair, ignoring your fears that something is not quite right with your house. See cracks on the walls and they’re getting bigger? Maybe you noticed the floors being un-level or the doors sticking. Maybe you don’t even have no idea whom to call.
If you’re like most homeowners, you probably don’t know a lot about foundation repair, but you want to hire people who are competent as well as honest. The good news is, there are many good companies to approach, but there are also a few cowboys that you need steer clear of by all means.
Before you hire a certain foundation repair company, take time to consider the points below:
The Importance of Research
Make sure to spend some time researching the background of the company you’re interested in. Read testimonials or reviews about them, but stick to well-known and credible sites like Angie’s List, Yelp, HomeAdvisor and the Better Business Bureau. Of course, you’ll want to check out their company website as well to know their history, specific location and other important details.
Referrals remain the best way to seek good service professionals, so start asking friends, relatives and neighbors for referrals. Maybe they’ve had some foundation work done on their home before, or know someone who did. Discuss with them the referred company’s work quality, professionalism and price. People are usually happy to provide this kind of first-hand information.
One of the best things you can do to ensure that you end up with the right foundation repair company is to consider several instead of just one. Besides, you can’t accurately assume that a certain company is the best for you if you don’t even have a point of reference.
Focus on the quality of the products they use. If you think piers are the problem, know as much as possible about their foundation piers. As they always say, you get you pay for, and this is always true in terms of building foundation. Many companies offer cheap and substandard products, and you have to totally avoid them. Besides product quality, warranty is another thing you need to ask them about. This is often and obviously the most crucial of all considerations. This should also be a main point of comparison when assessing your prospects.
How a company treats you on the phone when you make your first phone call reveals a lot about their customer service. Focus on professionalism and basic courtesy. If you sent them an inquiry through email, how prompt was their response? When they came to assess your property, were they polite and patient enough to explain the details to you? Never take these things for granted because it can be a burden to deal with a company that doesn’t value its clients.